On-Demand, Online Tutoring and Homework Support

The Dallas Public Library is seeking a qualified supplier to provide on-demand, online tutoring and homework support services through a sixty-month service contract. The procurement aims to deliver real-time educational assistance for K-12 and adult learners across core subject areas including Math, Science, English, Social Studies, World Languages, and test preparation. The online tutoring platform must be available seven days a week from 2 p.m. to midnight Central Time, support unlimited simultaneous users, and offer services in both English and Spanish. Proposers must demonstrate at least three years of online tutoring experience, provide detailed staff qualifications, conduct background checks on tutors, and submit references from public libraries serving over 100,000 people. The evaluation criteria will consider experience (35 points), approach (35 points), cost and timeframe (25 points), and local preference (5 points), with proposals to be submitted electronically through the Dallas City Hall Bonfire Hub by the due date of September 26, 2025.

The procurement does not appear to have specific set-aside designations for disadvantaged enterprises, though the solicitation includes a voluntary Team Make-Up and Local Workforce Form that encourages reporting of workforce diversity. The City of Dallas has established a wage floor requirement of $22.05 per hour for employees working on the contract and will prioritize vendors who do not solely rely on artificial intelligence for tutoring. While no specific budget range is explicitly stated, the contract is structured as an on-demand service with firm pricing to be established for services ordered on an as-needed basis. The procurement emphasizes local workforce participation and requires comprehensive insurance coverage, including Workers' Compensation, Business Automobile Liability, and Commercial General Liability insurance. Contractors must provide annual audited financial statements and ensure that any subcontractors maintain appropriate insurance coverage, with the potential for self-insurance if specific financial criteria are met.