Objectif Lune® Licensing and Support
Closed State & local contract opportunity Posted
- Solicitation number
- 2138027
- State
- New York
- Responses due
Opportunity facts
- Jurisdiction
- Point of contact
-
- Christine Serviss generalservices@orangecountygov.com (845) 291-2792
Updated .
About this opportunity
Orange County Department of General Services, New York is requesting bids for Objectif Lune Connect software licensing and OL Care support services under RFB-OC162-26, with bids due August 20, 2026 at 2:00 PM and questions due August 14, 2026 by 3:00 PM.
The County currently uses PlanetPress Connect to design, automate, and print tax bills and delinquency notices, and holds one OL Connect Professional perpetual license. The scope requires vendors to provide pricing for potential additional OL Connect Professional and Enterprise licenses (with no guarantee of purchase during the contract term) and OL Care support under three service tiers: Standard Plan (telephone and community portal support during standard business hours, 8 AM to 5 PM ET Monday–Friday, two business hour phone response time, four business hour portal response time); Gold Plan (24/5 support with dedicated customer success manager); and Platinum Plan (24/7 support with dedicated customer success manager). Holidays excluded from support hours are U.S. and Canadian Labor Day, Christmas Day, Boxing Day, Easter Friday/Monday, and New Year's Day.
The contract includes an initial one-year term with three optional one-year renewal periods and potential extended term provisions of up to two months, extendable to three months with vendor concurrence. Award will be made to the lowest responsive and responsible bidder based on aggregate pricing across licensing fees, annual support plan fees, and one hour of professional services for the initial term and all three potential renewal terms. Bids must be submitted in two unbound, single-sided copies with original signatures on at least one set; no conditional bids, minimum quantities, or surcharges are accepted. Pricing is FOB Delivered to Orange County, New York, excluding taxes. Certificates of insurance are required prior to contract execution. Other New York State political subdivisions and school districts may use any resulting contract under State General Municipal Law.
Opportunity text
QUESTIONS due: Friday, August 14, 2026 by 3:00 pm to: generalservices@orangecountygov.com SCOPE The County utilizes Objectif Lune's PlanetPress Connect (part of the broader OL® Connect platform) for designing, automating, and printing its tax bills and delinquency notices. The County is issuing this RFB to obtain bids from qualified vendors for OL® Connect Enterprise licensing and OL® Care support and maintenance. SPECIFICATIONS 1. LICENSING. The County currently holds One (1) OL® Connect Professional perpetual license. The County seeks pricing for those OL® Connect software licenses listed on the Bid Form in the event County requires additional licenses during the Term (as such term is defined in the Term portion of this RFB) of the contract awarded under this RFB ("Contract"). As addressed in Section 7 of the Pricing portion of this RFB, there is no guarantee that the County will purchase additional OL® Connect licenses during the Term of the Contract. Should the County purchase any OL® Connect licenses during the Term of the Contract, the successful bidder awarded the Contract ("Vendor") will provide those license(s) to the County at the applicable price set forth on the Vendor's Bid Form. 2. SUPPORT. The County seeks pricing for OL® Care support for its existing OL® Connect Professional perpetual license(s). The County may select one of the following plans, and if selected, Vendor will provide the same at the applicable price set forth on the Vendor's Bid Form: a. Standard Plan. The OL® Care Standard Plan includes: i. Telephone support and guidance for product configuration and installation questions and issues during standard business support hours, business days 8 AM ET to 5 PM ET excluding OL® Holidays (United States and Canadian Labor Day, Christmas Day, Boxing Day, Easter Friday/Monday, and New Years Day). ii. Unlimited community portal access. iii. Two (2) business hour response time for phone requests. iv. Four (4) business hour response time for community portal requests. v. Access to bug fixes, updates, and version upgrades. vi. Access to OL® Learn online tutorials and resource center. b. Gold Plan. The OL® Care Gold Plan includes: i. Telephone support and guidance for product configuration and installation questions and issues twenty-four hours a day, five (5) business days a week (24/5) from Sunday 6 PM ET to Friday 6 PM ET excluding OL® Holidays (United States and Canadian Labor Day, Christmas Day, Boxing Day, Easter Friday/Monday, and New Years Day). ii. Unlimited community portal access. iii. Two (2) hour response time for phone requests. iv. Four (4) hour response time for community portal requests. v. Dedicated customer success manager. vi. Priority placement in queue for incoming issues. vii. Access to bug fixes, updates, and version upgrades. x. Access to OL® Learn online tutorials and resource center. b. Platinum Plan. The OL® Care Platinum Plan includes: i. Telephone support and guidance for product configuration and installation questions and issues twenty-four hours a day, seven (7) days a week (24/7) excluding OL® Holidays (United States and Canadian Labor Day, Christmas Day, Boxing Day, Easter Friday/Monday, and New Years Day). ii. Unlimited community portal access. iii. Two (2) hour response time for phone requests. iv. Four (4) hour response time for community portal requests. v. Dedicated customer success manager. vi. Priority placement in queue for incoming issues. vii. Access to bug fixes, updates, and version upgrades. x. Access to OL® Learn online tutorials and resource center. Business enterprises awarded an identical or substantially similar procurement contract within the past five years: none
Files
| File | Type | Posted |
|---|---|---|
| RFB-OC162-26 Objectif Lune OL Connect Support Services.pdf | ||
| ACH form.pdf | ||
| Agreement for Vendor Services SAMPLE.pdf | ||
| Supplier Packet.pdf |
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