ACH form.pdf

This is an ACH form document related to Orange County's request for bids for Objectif Lune licensing and support services in New York. The RFB seeks qualified vendors to provide OL Connect Enterprise licensing and OL Care support and maintenance for the County's existing tax bill and delinquency notice automation system. The County currently holds one OL Connect Professional perpetual license and is soliciting bids for potential additional licenses that may be required during the contract term, with no guarantee of purchase. Questions regarding the bid are due by Friday, August 14, 2026 at 3:00 pm to generalservices@orangecountygov.com.

The pricing structure allows the successful vendor to provide additional OL Connect licenses at rates specified on the Bid Form if the County requires them during the contract term. For support services, the County may select from available OL Care plans, including a Standard Plan that provides telephone support during standard business hours (8 AM to 5 PM ET, business days), unlimited community portal access, two business hour response time for phone requests, and four business hour response time for community portal requests. The vendor selected will deliver all services at prices established on the Bid Form submitted in response to this solicitation.