Raw Metal Materials

The City of Irving, Texas is procuring comprehensive professional services for information technology infrastructure and support through a competitive solicitation posted on March 20, 2026, with proposals due April 7, 2026. The scope of work encompasses network management, system administration, cybersecurity support, and help desk operations across multiple municipal departments, requiring both preventative maintenance and reactive support services with established performance metrics and service level agreements. The selected vendor must maintain dedicated on-site presence during business hours, provide 24/7 emergency support capabilities, and demonstrate expertise managing the city's existing technology infrastructure. Key deliverables include detailed technical proposals, evidence of relevant experience with comparable municipal systems, and comprehensive staffing plans identifying key personnel, with required staffing including a dedicated project manager, senior systems administrator, and help desk technicians possessing demonstrated certifications in relevant technology platforms. The contract structure combines fixed monthly service fees with hourly rates for support hours exceeding the base package, and all work must comply with the city's information security policies, data protection regulations, and municipal procurement standards. Evaluation criteria focus on technical capability, relevant municipal experience, proposed staffing expertise, and compliance with the city's security and procurement requirements.

Information regarding set-aside designations, disadvantaged enterprise restrictions, or specific incumbent vendor details is not fully documented in the available procurement materials. The contract requires integration with the city's existing technology infrastructure, and transition planning may reference incumbent vendor information for continuity purposes. Specific budget allocations and funding sources, contract term duration, and renewal options are referenced as being detailed in primary bid documents accompanying the scope of work specifications. Award values or budget ranges for this professional services contract have not been disclosed in the currently available documentation. Interested vendors should obtain complete bidding documents from the City of Irving's procurement office to access all financial parameters, contract terms, and additional evaluation criteria necessary for proposal preparation.