ESBD_498787_1774036331763_IW246053.pdf

This is an Exhibit B document from the City of Irving, Texas, detailing the scope of work and specifications for a professional services contract related to information technology infrastructure and support. The document outlines the city's requirements for comprehensive IT services, including network management, system administration, cybersecurity support, and help desk operations across multiple municipal departments. The scope encompasses both preventative maintenance and reactive support services, with specific performance metrics and service level agreements required from the selected vendor. The contract requires the vendor to maintain a dedicated on-site presence during business hours, provide 24/7 emergency support capabilities, and demonstrate expertise in managing the city's existing technology infrastructure. Response requirements include detailed technical proposals, evidence of relevant experience with comparable municipal systems, and staffing plans identifying key personnel who will perform the work.

The contract is structured with pricing based on a hybrid model combining fixed monthly service fees with hourly rates for additional support hours beyond the base package. The city has established specific staffing requirements, including a dedicated project manager, senior systems administrator, and help desk technicians with demonstrated certifications in relevant technology platforms. The document specifies that the incumbent vendor information may be relevant for transition planning purposes. All work must comply with the city's information security policies, data protection regulations, and municipal procurement standards. The contract term and renewal options, along with specific budget allocations and funding sources, would be detailed in the primary bid documents accompanying this scope of work exhibit.