FY27 Chemical Laboratory Maintenance

The Texas Health and Human Services Commission Procurement and Contracting Services division is requesting bids on professional maintenance services for the MicroLab Star automated chemical laboratory instrument (serial number B788) at the DSHS Lab in Austin under IFB HHS0016999v2, with bids due June 22, 2026 at 10:30 a.m. Central Time. No subcontracting is permitted due to the critical public health nature of the equipment.

All service personnel must hold current Original Equipment Manufacturer Field Service Engineer or Support Personnel training certificates issued within two years of the contract start date of September 1, 2026. Bidders must demonstrate a minimum of five years' relevant experience and provide three verifiable references for similar services completed within the last three years; assigned personnel must have at least two years' relevant experience and current OEM certification.

The contract term is one year (September 1, 2026 through August 31, 2027) with three optional one-year renewals and one additional extension option of up to one year at HHSC's sole discretion. Pricing must be firm and fixed for the contract life, submitted via Exhibit C Pricing Sheet, and include all labor, travel charges, parts, and repair costs for planned maintenance and component failures at no additional cost to the state. Historical spending for equivalent services from September 13, 2022 through August 31, 2026 totaled $87,964. Performance requirements include guaranteed two-business-day onsite response for remedial repairs, 24-hour target response for downed instruments, four-hour guaranteed callback time, and two annual preventative maintenance visits. The contractor must carry comprehensive insurance: workers' compensation ($1 million per occurrence), commercial general liability ($1 million per occurrence / $2 million general aggregate), commercial automobile liability ($1 million combined single limit), professional liability ($1 million), and umbrella liability ($1 million). Maintenance is available Monday through Friday, 8 a.m. to 5 p.m. Central Time at 1100 W. 49th Street, Austin, TX 78756. Questions are due June 5, 2026 at 10:30 a.m., with responses posted June 9, 2026.