Noble system

This is a contracting opportunity posted by the state of Maryland for the maintenance and support of the Noble Interactive Voice Response (IVR) system used by the Maryland Department of Labor (MDOL). The contract will cover the core system maintenance and support, as well as the maintenance and support of the Noble IVR licenses, for the period of October 1, 2024 through September 30, 2025. The successful vendor will be responsible for providing ongoing maintenance, support, and updates to ensure the continued functionality and reliability of the Noble IVR system, which is a critical component of the MDOL's operations. The contract is set to be awarded on August 7, 2024, with a proposal submission deadline of August 7, 2024.

There are no set-aside designations or restrictions on the types of organizations that can respond to this opportunity. However, the successful vendor will need to demonstrate experience in maintaining and supporting IVR systems, as well as integration with the existing Noble IVR infrastructure. The contract value is not explicitly stated, but the scope of work suggests it may be a significant multi-year agreement with the MDOL. Interested vendors should review the full solicitation details and requirements to ensure they can meet the state's needs.