Next-Generation 911 (NG911) Call Handling System

The Wayne County Airport Authority has issued a Request for Information (RFI) for a Next-Generation 911 (NG911) Call Handling System, solicitation number 25-04751, targeting a comprehensive emergency and non-emergency call management solution. The procurement seeks a cloud-based virtual system with AI capabilities to manage approximately 150,000 total calls and 7,000 911 calls annually, operated by seven staff positions. Key objectives include implementing a system that meets National Emergency Number Association (NENA), Association of Public-Safety Communications Officials (APCO), State of Michigan, and Federal Communications Commission (FCC) standards. The RFI requires vendors to provide detailed information on system functionality, technical specifications, compliance standards, security measures, implementation timelines, and potential costs. Critical deliverables include emergency call handling (ECH) and non-emergency call handling (NECH) systems with capabilities for caller ID capture and AI-driven call triage. Pre-response questions are due by September 19, 2025, with final responses required by September 30, 2025, to be submitted electronically through BidNet.

The RFI does not explicitly specify set-aside designations or restrictions on respondent organizations. The Airport Authority, which operates Detroit Metropolitan Wayne County Airport and generates approximately $350 million in annual revenue, is seeking a comprehensive solution with a five-year total cost of ownership (TCO) estimate. Vendors must provide budgetary estimates covering system implementation, integrations, data migrations, training, and ongoing monthly and annual fees. The current system requires integration with existing infrastructure, emphasizing the need for a cloud-based solution with robust security and comprehensive support services. While specific budget ranges are not detailed, the complexity of the NG911 system and the Airport Authority's operational scale suggest a significant potential contract value. The procurement appears open to various technology providers capable of meeting the specified technical and operational requirements for an advanced emergency communication system.