Newborn Screening Web Portal System

The Florida Department of Health's Bureau of Public Health Laboratories (BPHL) is pursuing a single-source procurement for technical support and helpdesk services for the Newborn Screening Web Ordering System. The contract, posted on June 11, 2025, with a response deadline of July 2, 2025, seeks to engage AAJ Computer Services, Inc. for a three-year term. The procurement specifically covers comprehensive technical support services including helpdesk management, system maintenance, performance monitoring, and Azure infrastructure support for a custom-designed web ordering system. Key deliverables include responsive helpdesk services, technical problem resolution, system deficiency identification and correction, and ongoing application support. The services are uniquely tailored to the existing system's architecture, with AAJ Computer Services being the original co-developer of the web ordering platform. The procurement is being conducted in accordance with Chapter 60A-1.045 of the Florida Administrative Code, with the primary objective of maintaining and supporting the critical newborn screening technology infrastructure.

The procurement appears to be restricted to a single source vendor, AAJ Computer Services, Inc., based on their unique development and intimate knowledge of the system's design and infrastructure. The contract is specifically for Leon County and will be supported through the Florida Department of Health's infrastructure. The estimated total contract value is $237,700.00 for the three-year term, with services to be provided within the existing Azure cloud tenant of the Department of Health. No specific set-aside designations for disadvantaged enterprises are mentioned in the documentation. The vendor will be responsible for providing comprehensive technical support, including fixing, testing, and deploying system updates at no additional charge to the Department of Health. The procurement leverages the vendor's specific subject matter expertise and deep understanding of the system's technical specifications, which makes them the sole qualified provider for these specialized support services.