MRCTech-Supp 22 Technology and Support Services

The Commonwealth of Massachusetts, through the Massachusetts Rehabilitation Commission (MRC), is procuring a statewide contract for Technology and Support Services. The contract will provide eligible consumers in MRC's Vocational Rehabilitation and Community Living programs with technology assessments, computer equipment, and training and support services. Key deliverables include development and implementation of technology solutions, delivery and setup of equipment, and virtual and in-person training and technical support. Qualified providers must demonstrate the capacity to serve consumers across the state, as well as the ability to provide services in underserved languages. Proposals are due by April 25, 2022, for contracts starting on July 1, 2022. The initial contract term is for 3 years, with two 1-year renewal options, for a total potential duration of 5 years. MRC anticipates awarding multiple contracts with a total estimated annual expenditure between $1 million to $20 million over the full contract term.

The procurement includes set-aside requirements for the Supplier Diversity Program, with bidders required to commit at least 1% of the contract value to certified diverse businesses, known as SDP Partners. Higher SDP commitments will receive additional evaluation points. The current incumbent provider is MassTech Consulting. The contract will be funded through the state's technology budget, and pricing will be on a cost-reimbursement basis, with providers submitting monthly invoices and reports. MRC reserves the right to modify the contract scope, performance measures, and funding as needed throughout the term.