Mobile Alerting System

The City of Pittsburgh's Office of Management and Budget, acting on behalf of the Department of Public Safety, is seeking proposals for a comprehensive Mobile Alerting System covering Fire, OEMHS, EMS, and Police departments across Allegheny County. The procurement (RFP #2023-RFP-218) aims to provide individual mobile alerting system accounts that can send direct, real-time incident information to public safety personnel's mobile devices. Key deliverables include a cloud-based system supporting Windows, Android, and iOS platforms with 99.99% monthly uptime, robust integration capabilities with Allegheny County's Computer Aided Dispatching system, and comprehensive communication features including email, voice, text, and mobile app notifications. The proposal evaluation will consider five primary criteria: firm qualifications (15 points), project team qualifications (15 points), project approach and plan (30 points), cost proposal (30 points), and demonstration of minority/women/veteran-owned business participation (10 points). Critical deadlines include a pre-proposal meeting on November 3, 2023, question submission deadline of November 10, 2023, and proposal submission deadline of November 17, 2023, at 5:00 pm, with anticipated contract award in December 2023.

The City has established specific participation goals for minority, women, and veteran-owned businesses, targeting 18% minority, 7% women, and 5% veteran-owned business involvement. Vendors must complete various forms and disclosures demonstrating commitment to these diversity objectives. The mobile alerting system must provide extensive security features, including data encryption at rest and in transit, compliance with CJIS and HIPAA standards, and role-based access management. While no specific budget range was explicitly stated, the comprehensive technical requirements suggest a sophisticated, enterprise-level solution with advanced features like two-way communication, customizable alert templates, event management, and potential future AI/ML enhancements. The system must support at least 150 configurable reports, provide API access, and ensure complete data ownership and accessibility for the City of Pittsburgh. Vendors will be expected to provide annual security assessments and 24/7 direct customer support, indicating a complex and mission-critical procurement for public safety communications infrastructure.