Missouri Human Services Eligibility & Enrollment Contact Center

The State of Missouri has issued a Single Feasible Source Services (SFSS) solicitation for a Human Services Eligibility & Enrollment Contact Center project, covering jurisdictions including Clark County and Jefferson City. The procurement requires vendors to submit responses through the MissouriBUYS system between January 19, 2024, at 10:15:00 PM GMT and January 26, 2024, at 8:00:00 PM GMT. The primary contact for this solicitation is Kristina Cramer, located at 301 West High Street Room 630 in Jefferson City, MO, who can be reached at 573-751-1695. While the detailed scope of work and specific service requirements are only accessible through the MissouriBUYS system's Overview tab, the solicitation indicates a service-based procurement focused on managing a contact center for human services eligibility and enrollment processes. The solicitation specifies Free On Board Destination delivery terms and Net 45 Days payment terms, and has been designated as having no line items.

The solicitation appears to be open to all qualified vendors without any specified set-aside designations or restrictions on the types of organizations that can respond. No information is provided about incumbent vendors, current contractors, or existing infrastructure that might require integration. The documentation does not disclose an estimated total contract value or budget range, leaving the potential award amount unknown. Vendors are solely responsible for ensuring timely submission through the MissouriBUYS system and must account for potential technical support needs during the submission process. The lack of specific details in the solicitation makes it challenging to fully assess the project's scope, required qualifications, or evaluation criteria. Interested vendors must carefully review the complete documentation available through the MissouriBUYS system to understand the full requirements of this procurement opportunity.