Mile High United Way / Resource Contact Center

Closed State & local contract opportunity Posted

Solicitation number
NPSS1 FHLA 2027000065 1
State
Colorado
Responses due

Opportunity facts

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About this opportunity

The Colorado Department of Public Health and Environment, Prevention Services Division, Maternal and Child Health Program is seeking sole-source continuation with Mile High United Way for the MCH Resource Contact Center, with proposals due October 15, 2026. This is a non-competitive procurement based on sole-source justification filed with the state.

The scope establishes and maintains a statewide toll-free information and resource contact center operating five business days per week during standard business hours (excluding holidays), complemented by a 24-hour website. The center accepts telephone calls, text messages, and online chat to provide information and resources aligned with Colorado's seven MCH priorities: nutrition security, housing, economic stability, coordinated intake and referral systems, perinatal wellbeing, built environment, and social connectedness. The justification asserts that Mile High United Way is the only vendor demonstrating comparable statewide capability across these priority areas based on competitive bidding conducted since 2017.

The estimated contract value is $525,000 over a five-year term running from October 1, 2027 through September 30, 2032. The center will serve Arapahoe County and Denver City. Funding derives from the Maternal and Child Health Block Grant under Title V of the Social Security Act, which mandates toll-free telephone access for parents seeking information about health care providers and services. Mile High United Way has provided related services under previous contracts from October 2017 through September 2027. The state conducted price comparison analysis against historical rates and determined the proposed rates to be fair and reasonable, though formal catalog or market price comparisons were not performed.

Service area coverage spans both Arapahoe County and Denver City.

Files

File Type Posted
MCH Resource Contact Center Sole Source Justification Form.docx DOCX document

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