MCH Resource Contact Center Sole Source Justification Form.docx

SOLE SOURCE JUSTIFICATION FORM:

This completed form is to be submitted to PCU via the Request website as the first step in the Sole Source Process.

Important! Consult the document “Sole Source Justification Guidance” for additional instructions.

TYPE OR CLEARLY PRINT ALL INFORMATION

Project Name: MCH Resource Contact Center Vendor name: Mile High United Way Vendor Address:

Select one: X Original ☐Modification CORE Vendor ID:

PO or Contract Number (if this is a modification):

Describe the products and/or services to be procured and how they meet your needs. (This space is limited – provide a scope of work or specs as additional documentation)

This project serves to establish and maintain a toll-free statewide Information and Resource Contact Center to accept telephone calls, text messages and online chat five business days per week during standard business hours, excluding holidays, and provide a 24-hour website containing information and resources for the maternal and child health population. The contact center will serve as a central access point for information on services/resources/supports for parents and other caregivers to access information about health care services and other relevant health-related services and supports that align with Colorado’s seven MCH priorities: nutrition security, housing, economic stability, coordinated intake and referral systems, perinatal wellbeing, built environment and social connectedness. The Contact Center will ensure customers are directed effectively and efficiently to locally relevant services and programs that can help improve the outcomes in the MCH populations statewide.

Funding for this project is from the Maternal and Child Health Block Grant which is statutorily mandated through Title V of the Social Security Act (SEC. 505. [42 U.S.C. 705]) to “prepare and transmit to the Secretary an application (in a standardized form specified by the Secretary) that—

(1) contains a statewide needs assessment (to be conducted every 5 years) that shall identify (consistent with the health status goals and national health objectives referred to in section 501(a)) the need for—

(A) preventive and primary care services for pregnant women, mothers, and infants up to age one;

(B) preventive and primary care services for children; and

(C) services for children with special health care needs (as specified in section 501(a)(1)(D))

The statute also mandates that states “provide for a toll-free telephone number (and other appropriate methods) for the use of parents to access information about health care providers and practitioners who provide health care services under this title and title XIX and about other relevant health and health-related providers and practitioners.”

Because the MCH program is responsible for supporting the health and wellbeing of the MCH population throughout the state, the contact center must include resources that are available in every county and are relevant to the states’ seven MCH priorities. In addition, because the MCH program uses data from the contact center to inform the statewide MCH needs assessment, the reach of the contact center must be statewide.

List dates, agreement numbers and dollar amounts for any previously procured products or services from this vendor related to this project:

· October 2022 - September 2027 - Current contract / MCH Family Help Line contract

· October 2017 - September 2022 - MCH Family Help Line contract

Term of agreement:

(If multi-year, indicate the full term up to 5 years) Start Date 10/1/2027

amount $525,000

Increased

Revised Total

If a modification, state the reason(s):

A. Criteria: Answer both 1 and 2.

If “NO” to either 1 or 2, answer 3 and 4, below.

3. The compatibility of equipment, software, accessories, or replacement parts is the paramount consideration and the items are only available from one vendor.

a. Is this a software package or other IT system and the existing system now requires only ongoing maintenance and support?

If “NO” to 1-4, above, this is not a sole source.

STOP

A formal solicitation is required. Complete a Purchasing Determination Form.

Submit all required documents via the PCU Request Site.

B. Explain in terms of 1 through 4, above, the basis for your identifying this as a sole source? A sole source is justified in the instance that this is the only vendor - not what the program may determine to be the best vendor. Is this the only vendor? Explain (See form instructions)…

See Sole Source Justification Memo

C. What makes this good or service unique to meeting your needs?

See Sole Source Justification Memo

E. What type of required, specific and exclusive experience, certifications, licenses etc. are possessed by this vendor that directly relate to the good or service to be procured?

See Sole Source Justification Memo

F. What research has the program conducted to justify this sole source?

Since 2017, the MCH program has put this project out for a competitive bid and each time, Mile High United Way has been the only entity that has been able to demonstrate the ability to provide comprehensive resource and referral services for the entire state that are aligned with the seven MCH priorities.

An online review of existing Colorado call centers reveals that there are no other existing entities that provide the breadth and depth of resource and referral support for the MCH population. MCH partners, such as the Colorado Department of Local Affairs, Colorado Department of Early Childhood, the Colorado Department of Human Services, Children's Hospital Colorado and Perinatal Mental Health & Substance Use Consulting and Access Program (PROSPER) both list Mile High United Way 211 as a statewide support for resource and referral.

If Yes: Please Explain. (This space is limited – please provide additional documentation if applicable.)

H. This Section is Required – You must answer “Yes” to at least one.

If No to #3 above:

Demonstrate how you determined fair and reasonable prices/rates: Attach additional pages if required.

Division: Prevention Services Division Program: Maternal and Child Health Program Program Contact Name: Sarah Kay Moore (until 10/1/26) and Rachel Hutson (10/1/26 through 4/1/26 while Sarah Kay is anticipated to be on parental leave) Phone: Sarah Kay phone - 303.692.2272 Email: sarahkay.moore@state.co.us/rachel.hutson@state.co.us Program Manager: Rachel Hutson --------------------------------------------------------------------------------------------------------------------------------------------------------------------- Procurement Use Only:------------------ Comments:

Approved: __________________________________________________________________________ Agency Procurement Director or Authorized Representative Signature Date Posted on VSS? Yes ☐ No ☐ If posted, original Intent to Sole Source VSS# __________________________________________

If not posted or modified, Approved CDPHE Request #: _______________________________________

Sole Source Justification 1 Version A2021