MDOC Inmate Network, Applications & Services RFS

The Michigan Department of Corrections (MDOC) is seeking a comprehensive inmate network, applications, and services solution covering 26 correctional facilities statewide. The Request for Solution (RFS) solicits proposals for an integrated technology platform encompassing network infrastructure, device management, communication systems, educational services, and prisoner-facing digital technologies. Key deliverables include implementing a new dedicated Wi-Fi network, providing tablets, wall-mounted phones, video visitation kiosks, and supporting approximately 32,000 inmates with digital services. Contractors must develop solutions that include electronic deposits, multimedia services, messaging platforms, educational resources, document repositories, and secure communication systems. The procurement requires robust security protocols compliant with NIST 800-53, CJIS guidelines, and comprehensive identity access management. The solicitation has a bid deadline of June 27, 2025, with an anticipated contract start date of December 1, 2025, and a potential 10-year contract term. Evaluation will focus on technical capabilities, security measures, service integration, and overall solution flexibility, with pricing considered as part of a best-value analysis.

The RFS does not explicitly indicate specific set-aside designations for disadvantaged enterprises. Current service providers include JPay/Securus Technologies for tablets and Global Tel Link for telephone systems, suggesting potential for incumbent vendors to participate. The existing technology infrastructure includes 21,652 tablets without wireless network access and analog yard phones across facilities. While specific budget ranges are not definitively stated, the solicitation suggests pricing will be structured through bundled and individual service appendices, with potential revenue sharing and commission-based models. Contractors must be prepared to integrate with existing MDOC systems like the CETN network hosted on Google Cloud and provide comprehensive support for prisoner communication, entertainment, and administrative functions. The state anticipates the possibility of multiple vendor awards based on best-in-breed expertise, indicating a flexible approach to vendor selection that prioritizes technological capability and comprehensive service delivery.