Maintenance and support

Chaves County, located in Roswell, New Mexico, is pursuing a sole source procurement with Tyler Technologies for comprehensive software support and maintenance services. The contract encompasses software support, maintenance, records management, and upgrades for multiple Tyler Technologies products, including Incode, New World, Eagle Appraiser/Treasurer/Clerk, and Web Services. These software solutions are designed to manage critical county functions such as financial operations, personnel management, tax processing, and property services. The procurement was posted on May 29, 2025, with a response deadline of June 29, 2025, and includes a protest period ending on June 14, 2025. The procurement is specifically justified by the proprietary nature of Tyler Technologies' software, which is licensed under exclusive rights and prevents other vendors from providing equivalent support, maintenance, and upgrade services. The county's purchasing contact, Analicia Nieto, can be reached at 575-624-6615 or ana.nieto@chavescounty.gov for any inquiries related to the procurement.

While the document does not explicitly outline set-aside designations or restrictions for specific enterprise types, it does provide clear details about the contract's financial scope and vendor specifications. The contract is structured on an annual basis, with an estimated value of approximately $500,000.00 per year. Tyler Technologies, located at PO Box 203556 in Dallas, TX, is identified as the sole source vendor for this procurement. The software solutions are integral to Chaves County's technological infrastructure, managing complex administrative and operational functions across multiple departments. Potential respondents should note that this is a sole source procurement, which limits competitive bidding and emphasizes the unique capabilities of Tyler Technologies in providing these specialized software and support services. The procurement covers jurisdictions including Catron County and Rowe CDP, suggesting a potential broader implementation of these technological solutions across multiple local government entities.