Loss control web platform

The South Carolina State Accident Fund (SAF) issued a Request for Proposal (RFP) for a comprehensive Loss Control Web Platform, seeking a contractor to design, implement, and maintain a sophisticated digital solution for approximately 575 policyholders across 150 state and 425 non-state agencies. The platform requirements include developing a policyholder portal, content management and learning management systems, advanced analytics tools comparable to ModMaster, and prospect intelligence tools similar to miEdge. Key deliverables encompass a robust web-based platform with specific service level agreements mandating 99.9% network uptime, 99% system availability, and disaster recovery within one hour of system failover. The original solicitation (Number 5400020710) scheduled a pre-proposal webinar for March 22, 2021, with questions due by March 23, 2021 at 3:00 PM ET, and proposal submissions due April 20, 2021 at 11:00 AM ET. However, the procurement was ultimately canceled through Amendment #2, retaining the state's discretion to reissue the RFP in the future.

The RFP specified stringent technical and security requirements for potential vendors, including maintaining a help desk in the contiguous United States with toll-free support during business hours and 24/7 emergency coverage. Insurance requirements were substantial, mandating commercial general liability insurance of $1,000,000 per occurrence and cyber/privacy liability insurance of $5,000,000 per claim and $10,000,000 aggregate. The proposed contract term was five years, consisting of an initial two-year period with three optional one-year renewal terms, with an estimated start date of June 25, 2021, and end date of June 24, 2026. Pricing was to be submitted as a flat annual charge covering all implementation, materials, labor, travel, equipment, taxes, and insurance, with no additional charges for training, meetings, or reports. Vendors were required to comply with industry-standard cybersecurity frameworks, implement encryption at rest and in transit, and provide comprehensive incident response and breach notification procedures. While no specific set-aside designations were mentioned, the RFP required vendors to register for a South Carolina vendor number and adhere to the state's standard procurement procedures.