Locate Ticketing Management Software

This state and local contracting opportunity is for the procurement of Locate Ticket Management Software by the City of Atlanta in Clayton County, Georgia. The requested software must provide features such as auto-processing and assignment of tickets to locators, 10-year data cloud retention, and incident management for damages. The contract will cover up to 14 users, 70,000 tickets per year, and 20GB of attachments per year, with a total contract value of $24,000. The contract term is up to 3 years. Irth Solutions is being sole-sourced as the manufacturer's partner associated with the existing mid-range or large systems purchased by the City, citing the need for compatibility with the existing equipment and the technical services associated with the assembly, installation, or servicing of the highly specialized software. A board presentation is required since the contract value exceeds $100,000. The opportunity is open to all interested and qualified vendors, and there are no set-aside designations or restrictions on the types of organizations that can respond. The incumbent vendor is Irth Solutions, as the software being procured is an extension of their existing infrastructure and technology.