Ivanti CSM renewal - prorated

The State of California is soliciting bids for an Ivanti Customer Service Management (CSM) software renewal on a prorated basis, with bids due August 24, 2026. The RFB seeks competitive pricing for the continuation of Ivanti CSM software licensing and support services.

The scope covers prorated renewal of existing CSM licenses with adjusted billing for a partial contract period. Supporting documentation includes a bid schedule with pricing structures, technical specifications, service requirements, and licensing terms outlined in the RFB and appendices.

The procurement package includes three supporting exhibits: the primary RFB document establishing the competitive bidding framework; Appendix A detailing product specifications, service requirements, implementation timelines, and any modifications to the original service agreement; and Exhibit 6, a spreadsheet containing pricing matrices, cost breakdowns, and service-level details necessary for cost evaluation. The specific contract value, estimated term duration, incumbent contractor identity, and any small-business set-asides or preferences are contained within the RFB documentation and supporting files.