ITT72 Cat 7 RFQ Managed IT Support Services

The Massachusetts Cannabis Control Commission is seeking a managed IT support services contractor through a statewide contract (ITT72 Cat 7 RFQ) with comprehensive technological support requirements. The procurement involves a single contractor providing 24x7x365 monitoring, managed security services, remote support, quarterly business reviews, application and hardware support, and optional services like virtual CISO and vulnerability testing. Proposed vendors must submit electronic responses via COMMBUYS by 5:00 PM on April 23, 2025, with preliminary questions due by April 3, 2025, and answers posted by April 10, 2025. The contract evaluation will employ a point-based system allocating 20 points for experience with state agency IT services, 30 points for technical approach, 20 points for key personnel credentials, and 30 points for cost proposal and value. Vendors must provide detailed company profiles, identify key personnel, disclose any legal or financial issues from the past five years, and demonstrate compliance with Commonwealth terms and conditions. The contract will commence upon execution and remain in effect through June 30, 2026, with compensation based on actual services delivered and accepted.

The solicitation indicates a potential preference for Small Business Purchasing Program (SBPP)-certified vendors if they meet the Commission's best value criteria. While no specific set-aside designations are explicitly stated, the procurement appears open to various business types capable of meeting technical and service requirements. The RFQ requires vendors to submit itemized pricing using a service-based structure with per-user, per-hour, or per-scan rates that comply with ITT72 ceiling rates. Although specific budget ranges are not detailed, the comprehensive nature of required services suggests a substantial potential contract value. The Commission will require weekly performance updates from the selected vendor and will announce the contract award through the COMMBUYS procurement system. Vendors must be prepared to integrate with existing technological infrastructure and provide scalable, responsive IT support services that can adapt to the Cannabis Control Commission's evolving technological needs.