ITN Professional Licensing Platform

The Colorado Department of Regulatory Agencies (DORA), Division of Professions and Occupations (DPO), is issuing an Invitation to Negotiate (ITN) for a Professional Licensing and Regulation Platform (PLRP) to serve Denver County and Denver City. This enterprise-level procurement seeks a comprehensive technology solution to consolidate and replace multiple legacy systems, including the CAVU eLicense platform, an Electrical and Plumbing Permitting System, a Document Management system, and a Passenger Tramway licensing database. The PLRP must support approximately 598,250 active credentials across 61 regulated professions and occupations, accommodating approximately 255 internal users and 5,000-10,000 concurrent external users, while processing approximately 269,099 annual transactions (including 53,196 initial applications, 208,649 renewals, and 7,254 reinstatement/reactivation applications) and conducting approximately 63,962 annual inspections. The platform must feature a multi-tenant enterprise architecture with public-facing and administrative user interfaces, mobile components, integration with exam and continuing education providers, and the capability to manage licensing, permitting, registration, certification, regulatory enforcement, file management, case processing, inspections, investigations, and compliance monitoring. Vendors must demonstrate established provider status with successful implementation of similar solutions within the past five years, provide three client references including two with statewide enterprise-level multi-tenant implementations (with one implemented within the last five years), submit two years of financial statements, and disclose any prior contract terminations, debarment status, or conflicts of interest. The solution must be hosted on AWS with FedRAMP compliance, integrate with the state's CORE financial system and GlobalProtect VPN, meet WCAG Level AA accessibility standards, and comply with all Colorado Office of Information Technology standards regarding secure storage and masking of personally identifiable information (PII) and Criminal Justice Information Services (CJIS) data. The written inquiries deadline was March 6, 2026, at 3:00 PM MT, with responses posted by March 13, 2026; the proposal submission deadline is April 13, 2026, at 3:00 PM MT, with public opening scheduled for April 14, 2026, at 9:00 AM MT. The anticipated contract performance period begins September 1, 2026, with an initial three-year term and up to seven one-year renewals for a potential ten-year contract term, with vendors expected to provide realistic go-live timelines.

No set-aside designations or restrictions on organization types are noted in the available procurement documents. The incumbent vendor is the current provider of the CAVU eLicense platform and associated legacy systems that will be replaced; however, no specific incumbent vendor names are disclosed in the materials provided. The PLRP must integrate with existing infrastructure including the state's CORE financial system, GlobalProtect VPN, and approximately 35-50 existing interfaces across state agencies, and must accommodate data migration of approximately 1.4 million historical records from four legacy systems (including 650,000-700,000 active credentials) along with associated documents and attachments. Azure is not an approved hosting provider; AWS compliance with FedRAMP requirements is mandatory. The awarded vendor's sole compensation source must be per-transaction fees collected during the contract term, with current transaction fees including a $0.75 portal fee, 2.25% credit card processing fees, $1.00 eCheck processing fees, and a $2.00 renewal portal fee; the vendor must recover all build-out and implementation costs through these transaction fees during the initial system implementation years before fees are adjusted downward for ongoing maintenance. No minimum volume of work or revenue guarantees are provided to vendors. The State may award to a single vendor or multiple vendors and reserves the right to separate goods and services into multiple awards if deemed in the State's best interest.