IT Service Desk

Tarleton State University is seeking a comprehensive IT Service Desk renovation project through a Competitive Sealed Proposal (CSP) process, with solicitation number 11-25-0003. The project involves refreshing the IT service desk, surrounding offices, and storage space within the Information Technology Services department located in Stephenville, Texas. Potential bidders must submit detailed technical proposals, safety assessments, and comprehensive documentation covering company qualifications, experience, project approach, and subcontractor lists. The proposal evaluation will be weighted across multiple criteria: Base Proposal Amount and Alternates (51%), Construction Time (10%), Technical Proposal (24%), with additional pass/fail criteria including Litigation & Claims (5%), Safety/Risk Assessment (5%), and Quality Control (5%). Key procurement dates include a pre-proposal meeting on November 4, 2025, at 2:00 PM, a deadline for questions on November 11, 2025, at 5:00 PM, and proposal submissions due on December 3, 2025, at 2:00 PM, with an anticipated contract award in January 2026.

The solicitation includes specific Historically Underutilized Business (HUB) participation goals across multiple categories: 10.29% for Building, 7.56% for Special Trade, 5.15% for Professional Services, 13.87% for Other Services, and 24.85% for Commodities. Contractors are required to submit a HUB Subcontracting Plan and provide monthly HUB Progress Assessment Reports with each pay application. Optional project alternates include a Glass Storefront System for a Gaming Lounge and a Furniture Package. While specific budget ranges are not explicitly stated, the comprehensive nature of the project suggests a significant investment in upgrading the university's IT infrastructure and workspace. Interested parties must submit proposals either by mail or hand-delivery to SSC Service Solutions at 501 N Neblett Ave, Stephenville, TX 76401, with technical questions directed to Ryan Buba from Chesney Morales Partners, Inc., and submission process inquiries to SSC Project Manager Grant Doyle.