Interpretation and Translation

The Commonwealth of Massachusetts Department of Children and Families (DCF) is seeking qualified vendors to provide foreign language interpretation and translation services across the state. The procurement is a Request for Qualifications (RFQ) for three categories of interpretation services: telephonic, oral face-to-face, and video remote. Bidders must provide details on their hiring and training processes, quality assurance measures, communication protocols, and feedback processes. For translation services, bidders must demonstrate familiarity with child welfare and legal terminology, quality assurance, and turnaround times. Bidders must submit information on available languages, rates, hours of availability, and instructions to facilitate DCF access. The evaluation criteria include the bidder's qualifications and their ability to meet the requirements outlined in the RFQ. The response deadline is February 7, 2022.

The RFQ does not specify any set-aside designations or restrictions on the types of organizations that can respond. The documentation does not mention any incumbent vendors or current contractors, nor does it provide any details on existing infrastructure or technology that requires integration. The estimated annual expenditure for all vendors and services engaged under this contract is approximately $700,000 to $1,000,000, with actual expenditures determined based on usage.