Information Technology (IT) Team Augmentation Partner

The Madison Metropolitan Sewerage District (the District) is soliciting proposals from Proposers capable of satisfying the needs for consulting services to address the District's needs related to IT Team Augmentation. The selected vendor will serve as an extension of the District team, be a consultative partner to the District Technology Manager, and provide operational support for hardware, system administration, network administration, audio visual (AV) equipment, packaged software, and custom software. In addition, this provider is expected to provide additional capacity to help the IT team deliver new technology solutions. The scope will be established in separate statements of work (SOWs).

Initial anticipated SOWs include:

1. Operational Support inclusive of:
   • Resources to cover level 1 and level 2 support for the following:
     • First point of contact for critical issues and outages
   • Support for Office 365, commercial and custom applications
   • Onboarding and offboarding District resources, including hardware delivery, and account creation across Active Directory and multiple systems that do not support SSO
   • Laptop, desktop imaging and delivery (new PC builds)
   • AV support (typically ensuring cables connected and correct input source)
   • Ordering and delivering toner to printer locations and working with print provider to facilitate printer repair
   • Problem management for impactful incidents
   • Thought leadership in reducing or eliminating this demand (i.e. self-service or automation)
2. Staff augmentation as backfill to enable ERP delivery inclusive of:
   • Creation of reports
   • Enhancements or improvements to custom applications
   • Business analysts for project intake and scoping
3. Additional resources to support large scale projects such as:

• ERP implementation - creation of web services, data extract work to enable migration

The selected vendor will be expected to Integrate with the District's IT team leveraging the IT team's operations and agile delivery practices.

The District understands that proposers may have questions that cannot be answered by the information contained within this RFP. Proposers should submit those questions, to QuestCDN by 11:00 a.m., Wednesday, May 14, 2025. Questions and Answers will be posted by Friday, May 16, 2025.

The District will accept proposals for this work until 4:00 p.m., on Friday, May 23, 2025. Proposals must be uploaded to QuestCDN. Complete digital project proposal documents are available at www.questcdn.com. Bidders may download the digital project documents for $5.00 by inputting Quest project #9641838 on the website's Project Search page. Please contact QuestCDN.com at 952-233-1632 or info@questcdn.com for assistance in free membership registration, downloading, and working with this digital project information. No paper project documents will be provided by MMSD. All listed times are Central Daylight Time (CDT). QuestCDN

Only formal written addenda can materially alter the proposal documents. No verbal statement made by a district employee or anyone else is binding nor shall such a statement be considered an official part of this public proposal. All proposal responses and their contents will be public record.

The district is federal and state tax exempt. The district reserves the right to reject any or all proposals or to waive any technicality and accept any proposal which may, in its opinion, be advantageous to the district.