Information Technology

The City of Prairie du Chien, Wisconsin is soliciting sealed proposals for comprehensive managed information technology services through a Request for Proposals (RFP) process. The procurement seeks a qualified vendor to provide complete IT department functionality, including helpdesk support, network systems administration, server maintenance, cybersecurity tools and protections, workstation imaging and deployment, device support for police Toughbook equipment, Microsoft Active Directory and Azure account management, inventory maintenance, and both onsite and virtual end-user technical support with staffed remote helpdesk availability from 7 AM to 5 PM Monday through Friday, plus after-hours emergency support. The vendor must deliver a total sum, turnkey offering with no additional costs permitted and provide cybersecurity protections including 24/7 Security Operations Center and Network Operations Center monitoring, Endpoint Detection and Response, Managed Detection and Response, and Zero Trust tools for four servers and approximately 40 workstations, along with cyber training and phishing assessments for 51 staff members. Required licensing includes Microsoft Teams with Audio Conferencing, Office 365 G3 (50 licenses), email and M365 backup (50 licenses), email archiving with seven-year retention, MS Entra ID P1 (50 licenses), MS Enterprise Mobility + Security G5 (1 license), and MS Azure Plan (1 license). Proposals must be submitted in two bound copies and one digital PDF copy by 4 PM local time on Wednesday, May 27, 2026 to City Hall at 214 East Blackhawk Avenue, Prairie du Chien, Wisconsin 53821, with written inquiries required three days before the proposal deadline. The contract term is three years with annual renewal options subject to satisfactory negotiation and Board of Education concurrence. Award evaluation will consider vendor experience, history with the City, staff qualifications, customer service capabilities, and municipal environment experience in addition to pricing factors.

The RFP documentation does not identify any set-aside designations, disadvantaged enterprise restrictions, or specific limitations on the types of organizations that may respond. No incumbent vendor or current contractor information is listed in the procurement materials. The City requires integration with existing Microsoft infrastructure, including Active Directory, Azure, Microsoft 365 applications, and current workstations and servers within the organization. No specific award value or budget range is disclosed in the available documentation; instead, the procurement is structured as a competitive sealed proposal process where vendors submit total pricing for the comprehensive three-year service package. The vendor will function as an independent contractor responsible for all employee wages, benefits, taxes, workers' compensation insurance, and compliance with applicable federal, state, and local laws. Monthly invoicing with City payment due within thirty days is the standard payment arrangement, though alternative payment schedules may be negotiated by mutual agreement. Interested vendors should contact Chad Abram, City Administrator, at 608-326-6406 or cabram@prairieduchien-wi.gov for additional information regarding the RFP requirements.