IFB- Kronos Software Maintenance & Educational Services- 25-26

The Illinois State Toll Highway Authority (ISTHA) is soliciting bids for a two-year contract for Kronos Software Maintenance and Support Services through an Invitation for Bid (IFB) posted on BidBuy under Bid Number B-48543. The procurement covers comprehensive software support for multiple Kronos software products, including Enterprise Archive V8, Workforce Absence Manager V8, Workforce Employee V8, Workforce Integration Manager V8, Workforce Manager V8, and Workforce Timekeeper V8, with a Gold Support Service Level. The contract also includes an Educational Services subscription for Knowledge Pass. Vendors must provide original equipment manufacturer (OEM) Kronos support to ensure compatibility with the Tollway's existing network security compliance programs. All bid submissions must be made electronically through the BidBuy platform by July 25, 2025, with questions accepted only via email until July 15, 2025, at 2:30 PM. The procurement requires vendors to demonstrate compliance with specific security requirements, including adherence to state and federal laws such as the Illinois Personal Information Protection Act, and maintaining comprehensive business continuity and information security programs.

The solicitation emphasizes participation from various business enterprises, with potential preferences for minority contractors and businesses that hire qualified veterans and ex-offenders. While specific set-aside designations are not explicitly detailed, the bid documents suggest opportunities for diverse business participation through the Business Enterprise Program forms. The contract has an initial two-year term, with a maximum total contract term not exceeding ten years. Vendors must provide extensive insurance coverage, including technology professional liability, and will be evaluated based on responsiveness, responsibility, and lowest pricing. The state reserves the right to reject any or all bids and waive minor defects in the submission. While a specific contract value is not explicitly stated, the procurement involves comprehensive software maintenance services for multiple Kronos software products, indicating a potentially significant technology investment. Bidders must complete detailed vendor disclosures, demonstrate financial capability, and show integrity in their ability to perform the contract requirements.