IFB # 109165 Credit Monitoring and Identity Theft Protection

The California Employment Development Department (EDD) has issued Invitation for Bid (IFB No. 109165) for "As Needed" Credit Monitoring and Identity Theft Protection services specifically for customers of the California Unemployment Insurance Appeals Board (CUIAB). The comprehensive services include daily monitoring across three major credit bureaus (Experian, TransUnion, and Equifax), comprehensive notification services, and a dedicated call center capable of addressing customer inquiries regarding service eligibility and enrollment. The contract requires a vendor to provide robust identity protection with an estimated annual volume of approximately 200 credit requests. The bid solicitation specifies a contract term from February 1, 2025 through June 30, 2026, with bids due by December 23, 2024 at 3:00 p.m. Pacific Time. Bidders must submit proposals via email or mail to the Contract Services Group in Sacramento, with the contract to be awarded to the lowest responsible bidder meeting all specified requirements. Detailed confidentiality requirements are mandated due to the sensitive nature of handling customer information, and vendors must complete a GenAI Reporting and Factsheet regarding any artificial intelligence technologies utilized.

The procurement includes specific set-aside preferences for Small Business/Microbusiness and Small Business/Nonprofit Veteran Service Agencies, with a 5% bid preference available. Disabled Veteran Business Enterprise (DVBE) participation requirements have been waived for this specific IFB. Vendors must provide substantial insurance coverage, including $1 million in general liability insurance and workers' compensation insurance. While no incumbent vendor is explicitly mentioned, the previous year's program experienced no sign-ups, suggesting this might be a new or reformulated service offering. The pricing structure is established on a per-customer basis, though the total contract amount is not precisely specified in the available documentation. The contract appears designed to provide flexible, on-demand credit monitoring and identity theft protection services, with potential for scalability based on the customer needs of the Unemployment Insurance Appeals Board.