IFB # 10222251 - Transcription Services

The California Department of Water Resources is requesting bids on transcription services for the Office of Civil Rights and Internal Audit Office under IFB #10222251, with sealed bids due September 30, 2026 at 2:00 p.m. and public bid opening October 1, 2026 via Microsoft Teams. A 5% small-business preference applies to certified SBs, or alternatively, a 5% non-small-business preference applies to bidders subcontracting at least 25% to certified SBs; a voluntary DVBE incentive of 1–5% is also available based on participation levels.

Bidders must hold transcriber certification through AAERT (CER, CET, or CERT), IAPRT (ICDR or ICDT), or the California Department of Consumer Affairs Court Reporters Board, plus at least one year of paid professional transcription experience. Valid California business licensing is required. The scope is direct electronic-transfer transcription of digital recordings from workplace investigations and witness interviews, delivered in Microsoft Word format via email. Turnaround times range from same-day to 14 calendar days, with pricing structured on a cost-per-page basis varying by turnaround tier. Services are available Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding state holidays. Artificial intelligence or GenAI tools are strictly prohibited due to confidentiality requirements. Work is performed at the Contractor's facility.

The contract carries an initial three-year term with anticipated start in November 2026. The Contractor must maintain general liability insurance of $1 million per occurrence / $2 million aggregate and statutory workers' compensation coverage, provide written procedures for recording submissions and invoicing within 30–45 days of delivery, and comply with confidentiality and non-disclosure requirements. Technical questions are due September 22, 2026 at 4:00 p.m., with answers provided by September 24, 2026 at 4:00 p.m.