IDOC - Livescan Maintenance Services SSSP

The Illinois Department of Corrections is issuing a small purchase under sole source conditions to secure a one-year maintenance agreement for its existing LiveScan biometric fingerprinting system across 36 correctional facilities statewide, with proposals due October 26, 2026. The sole source justification rests on the proprietary nature of the hardware and software; the vendor has determined that transitioning to an alternate provider would require full system replacement and reconfiguration, creating operational disruption and public safety risk to fingerprint intake processing and transmission to law enforcement partners.

The scope includes 24/7/365 technical support, routine system updates, security patches, software upgrades, and proactive maintenance to ensure system stability, cybersecurity, regulatory compliance, and interagency data transmission compatibility. The vendor must acknowledge service notifications within one hour and initiate on-site or remote service within two hours across all 36 service locations. Remote support services and software installation on replacement devices are included at no additional cost. Hardware repairs and replacements are IDOC's responsibility, quoted on an as-needed basis.

The estimated annual maintenance fee is $64,620.00. The initial contract term is one year, with a maximum total term not to exceed ten years and no renewal options specified. The vendor must comply with Illinois prevailing wage requirements, maintain general commercial liability insurance of $1,000,000 per occurrence and $2,000,000 annual aggregate, and adhere to NIST Special Publication 800-53 Revision 5 security controls. All logs must include accurate timestamps, be protected against unauthorized modification, and support secure forwarding to the State's Security Information and Event Management (SIEM) system. The contract is subject to termination for convenience with thirty days' notice or immediately for cause, and is contingent upon appropriation of funds by the Illinois General Assembly. A successor vendor requirement obligates the awardee to assume collective bargaining obligations and offer employment to existing bargaining unit members.