HealthWest Security Services

Muskegon County is conducting a Request for Qualifications (RFQ) numbered 25-2592 to procure professional unarmed security services for HealthWest, a Mental Health Center located at 376 E. Apple Avenue in Muskegon, Michigan. The procurement seeks a qualified security service provider to deliver comprehensive security functions Monday through Friday from 7:30 am to 6:00 pm, with potential expansion to additional HealthWest locations. Required security services include conducting property patrols, maintaining a security desk presence, monitoring surveillance systems, providing customer service, managing visitor control, and incident reporting. Prospective contractors must possess private security company licenses and ensure personnel meet Michigan's MCL Act 330 of 1968 requirements, with mandatory training in CPR/First Aid, MANDT protocols, HIPAA compliance, and bloodborne pathogen awareness. The mandatory pre-qualification meeting occurred on Tuesday, June 24, 2025, with qualification responses due by Tuesday, July 15, 2025, at 10:00 AM through the Bidnet portal. Evaluation criteria will prioritize bidders' experience with mental health organizations, organizational capabilities, contingency planning, local support, and data security expertise.

The RFQ does not explicitly specify set-aside designations or restrictions on respondent types. Five security companies attended the pre-bid meeting: Cerberus Security, A1 Security, DK Security, Universal Protection Service (Allied Universal), and Sterling Security Services, indicating potential competition. The initial contract term is one year, with options to renew for two additional years contingent on mutual agreement. There are no specific details provided about incumbent vendors or existing security infrastructure requiring integration. The RFQ does not disclose a specific budget range or potential award value, suggesting that pricing will be negotiated with the highest-ranked vendor after qualification proposal evaluation. Interested vendors must provide comprehensive documentation, including completed forms, proof of insurance compliance (subject to Risk Management approval), and detailed recommendations for operational security staffing based on a facility walk-through.