Health Information Exchange Solution Maintenance

The Florida Department of Health, Office of Information Technology, Bureau of Clinic Management and Informatics is soliciting a single-source procurement for maintenance, monitoring, and support services for the Department's Health Information Exchange (HIE) solution. This three-year contract is designed to maintain and enhance the electronic health record system that facilitates the exchange of patient data with HIE solutions to improve the speed, quality, safety, and cost of patient care. The procurement encompasses system maintenance, technical support, and enhancements necessary to ensure continuity of the existing integrated systems and processes. The Department has identified CRISP Shared Services as the sole provider capable of delivering these specialized services due to their exclusive rights to all system maintenance, technical support, and upgrades for the current HIE solution. The posting date for this opportunity is March 3, 2026, with a deadline for vendors to submit information by March 24, 2026. No bidders' conference or site visit is scheduled as part of this procurement process.

CRISP Shared Services has been identified as the intended single-source vendor based on their exclusive contractual rights and specialized expertise with the Department's current HIE system, which restricts the ability of other vendors to compete for this maintenance contract. The justification for this single-source acquisition centers on the necessity of maintaining system continuity and the vendor's exclusive authority over all system maintenance, technical support, and upgrades. While prospective vendors are invited to submit information regarding their capability to supply these services, the Department has already determined that the services appear to be available only from the identified single source. The estimated contract value for this three-year maintenance and support agreement is $750,255.40. Allegra Small, Purchasing Director, approved this purchase. No specific set-aside designations for disadvantaged enterprises or restrictions on organizational types are indicated in the available procurement documentation.