Health Care Survey Services

CalPERS is conducting a procurement for Health Care Survey Services, seeking qualified firms to execute surveys aligned with the Consumer Assessment of Health Providers Systems (CAHPS) methodology. The primary objective of this solicitation is to support CalPERS' efforts to evaluate member experience and satisfaction with health plans and their associated services, with the ultimate goal of providing additional insights for health plan selection. Proposing firms must demonstrate expertise in conducting comprehensive healthcare-related surveys that meet CAHPS program standards. The solicitation was posted on February 26, 2025, with proposals due by April 16, 2025. Interested vendors can access the complete solicitation documents through the CalPERS website's Available Business Opportunities section. Potential respondents should carefully review the requirements and contact the CalPERS Contracts Administration mailbox at ossd_contractsadmin@calpers.ca.gov for any additional clarifications or questions regarding the procurement.

While specific set-aside designations or disadvantaged enterprise requirements are not explicitly outlined in the provided documentation, potential respondents should be prepared to demonstrate comprehensive survey research capabilities specific to healthcare assessment. The procurement appears to be open to all qualified firms with demonstrated experience in healthcare survey methodologies. No incumbent vendor information or specific budget ranges were disclosed in the solicitation summary. Interested firms will need to review the full solicitation documents to understand the complete scope of requirements, potential contract duration, and any specific qualifications needed to be considered for the health care survey services contract. Respondents should anticipate providing detailed technical and potentially cost proposals that demonstrate their ability to effectively support CalPERS' member experience evaluation objectives.