Harris County Area Agency on Aging (HCAAA) Community Engagement Platform Services

Harris County Area Agency on Aging is soliciting proposals for Community Engagement Platform Services under PR10350299, with proposals due August 7, 2026.

The scope requires development and implementation of a scalable community engagement platform to enhance service delivery and communication with seniors and caregivers across Harris County. The platform must integrate with existing HCAAA systems and support multiple user types, including program enrollment, eligibility determination, service request management, and outcomes tracking. Key deliverables include system documentation, user training materials, and a phased implementation plan. The solution must comply with applicable state and federal regulations governing aging services and data protection, meet accessibility standards, and facilitate data exchange between HCAAA and partner organizations.

The vendor must demonstrate experience with similar government health and human services projects and possess technical expertise in cloud-based platforms, database management, and cybersecurity protocols. Support services—including technical assistance, system updates, and troubleshooting—are mandatory during and beyond the implementation period.

The source does not identify a contract value, estimated term, place of performance, pre-bid meeting date, question-due date, incumbent, or evaluation criteria weighting. Attached government files include a Revised Scope of Work (REV. SOW PR_350299 HHD.pdf) and Informal General Terms (Informal General Terms.docx).