REV. SOW PR_350299 HHD.pdf

This is a Revised Scope of Work document for the Harris County Area Agency on Aging (HCAAA) Community Engagement Platform Services project (PR_350299) located in Texas. The document outlines requirements for implementing a comprehensive community engagement platform designed to enhance service delivery and communication with seniors and caregivers in Harris County. The scope encompasses platform development, integration with existing systems, user interface design, training and support services, and ongoing maintenance. The project requires the selected vendor to deliver a scalable solution capable of handling multiple user types, supporting accessibility standards, and facilitating data exchange between HCAAA and partner organizations. Specific deliverables include system documentation, user training materials, and a phased implementation plan to minimize disruption to current operations.

The platform must comply with applicable state and federal regulations governing aging services and data protection requirements. The solution should support key functionality such as program enrollment, eligibility determination, service request management, and outcomes tracking. Implementation timeline requirements and performance metrics are established to ensure timely delivery and system reliability. The vendor must demonstrate experience with similar government health and human services projects and possess technical expertise in cloud-based platforms, database management, and cybersecurity protocols. Support services including technical assistance, system updates, and troubleshooting during and beyond the implementation period are mandatory components of the contract deliverables.