Generation Replacement Software 325-26-050-045

North Dakota Department of Health and Human Services, Economic Assistance Division, has issued RFI 325-26-050-045 to gather supplier input on replacing its PDF generation software for digital correspondence, with RSVPs due November 13, 2026. No contract award will result from this RFI, and participation is optional and does not affect eligibility for a future solicitation.

The State uses OpenText Exstream to generate approximately 75 unique notices for Medicaid, SNAP, TANF, CCAP, and LIHEAP serving approximately 160,000 individuals. The current on-premises system requires a dedicated development team for even minor language or content changes. The State seeks a Software as a Service solution that lets business and system administrators update text and content independently, achieves Web Content Accessibility Guidelines (WCAG) 2.1 Level AA compliance by April 24, 2026, and supports a phased implementation that runs in parallel with the existing system before OpenText Exstream reaches end-of-life in July 2028.

The State will hold informal one-hour virtual, one-on-one discussions with up to five interested suppliers in scheduled slots from November 23 through December 14, 2026. Discussion topics include current conditions, future requirements, critical personnel, costing methodologies, and realistic project timelines. The State seeks average total system costs, including implementation and ongoing support and maintenance, and preferred costing templates for comparative analysis. No pricing or cost estimates are being solicited, and the State will not reimburse participation expenses. All inquiries go to Alex Hennix, IT Procurement Officer, at ahennix@nd.gov.