General Liability Claims Administration Services

The County of San Mateo is issuing a Request for Proposals (RFP No. 2026-RFP-00429) for General Liability Claims Administration Services, a professional services procurement seeking qualified third-party administrators to supervise and administer general liability claims on behalf of the County. The scope of work includes adjusting approximately 245 existing open claims to closure, conducting investigations in compliance with the Fair Claims Practices Act, managing claims data administration, conducting periodic reserve reviews every 60 days, processing settlements, coordinating with insurance carriers, handling subrogation matters, and providing quarterly and semi-annual reporting. Minimum qualifications require proposers to demonstrate four years of similar services experience within the last seven years and designate an account manager with three years of relevant experience within the last five years; all firms must register with the System for Award Management (SAM.gov). The County will evaluate proposals using a best-value selection method with scoring criteria encompassing project approach (23 points), firm qualifications (22 points), team qualifications (22 points), fee proposal (27 points), and preferential points (10 points). The RFP was released on May 11, 2026, with a deadline for questions and contract exceptions of May 22, 2026 at 5:00 PM; proposals must be submitted by June 19, 2026 at 5:00 PM via the eProcurement portal. Interviews are tentatively scheduled for July 2, 2026, with an anticipated contract award date of July 16, 2026; no pre-proposal conference or site visit is required.

The County's Procurement Preference Ordinance provides additional evaluation points for qualifying local businesses, specifically offering five percent additional points for Local Businesses or Local Non-Profits, eight percent total (five percent plus three percent) for Small Businesses or Small Non-Profits, and ten percent total (five percent plus five percent) for Micro Businesses or Micro Non-Profits. The solicitation does not identify an incumbent vendor or current contractor, though the current agreement expires on December 31, 2026. The initial contract term is three years with two optional one-year extensions at the County's discretion, representing a minimum one-year to maximum five-year agreement structure. The fee proposal must include a proposed annual flat fee for all services plus any additional costs for services outside the base fee, though no specific funding amount or budget range is disclosed in the solicitation documents. Proposers should anticipate compliance with standard County contract terms including insurance requirements (general liability, motor vehicle liability, and professional liability coverage of $1,000,000 each with the County named as an additional insured), prevailing wage standards, Living Wage Ordinance compliance, and non-discrimination provisions.