GCPL 2404 Monitoring Maintenance and Support for Firewall and Switches

Gwinnett County Public Library (GCPL) is soliciting proposals for a multiyear contract to provide comprehensive monitoring, maintenance, and support services for firewall and switching infrastructure across 16 library locations. The Request for Proposals (RFP #GCPL-2404) seeks qualified vendors to perform 24/7 remote monitoring, scheduled maintenance, software updates, and technical support for existing FortiGate firewalls and associated switches. Key deliverables include maintaining 99.9% uptime, ensuring 15-minute response times for critical incidents, and providing support that adheres to industry best practices and E-rate guidelines. Vendors must be Fortinet Platinum Partners or hold equivalent qualifications and must submit separate pricing proposals for both 3-year and 5-year contract options. The RFP was issued on February 20, 2025, with proposals due by March 20, 2025, at 12:00 noon ET. The contract is scheduled to commence on October 1, 2025, and conclude on June 30 of the final contract year, with support for the Hooper Renwick location beginning October 1, 2026.

The procurement does not specify specific set-aside designations or restrictions for disadvantaged enterprises. Optional services may include Managed Internal Broadband Services (MIBS) and basic maintenance of internal connections. The existing infrastructure is fully designed, installed, and currently in production, with a detailed inventory of FortiSwitch and FortiGate equipment across all locations. The project will be funded through the E-rate program, requiring vendors to clearly segregate e-rate eligible and non-eligible costs in their proposals. Annual price adjustments are capped at 3% and must be based on agreed-upon benchmarks such as the Consumer Price Index. While the specific budget range is not explicitly stated, vendors will need to provide comprehensive pricing for monitoring, maintenance, and support services across 16 library locations, with potential additional costs for optional services. All services must comply with e-rate funding parameters and applicable federal security standards.