RFP GCPL 2404 Monitoring Maintenance and Supp.pdf

This is a Request for Proposals (RFP #GCPL-2404) issued by the Gwinnett County Public Library (GCPL) seeking vendors to provide multiyear monitoring, maintenance, and support services for firewall and switch infrastructure across 16 library locations. The RFP is for ongoing monitoring, maintenance, and support of existing FortiGate firewalls and associated switches, requiring 24/7 remote monitoring, scheduled maintenance, software updates, and technical support. Optional services may include Managed Internal Broadband Services (MIBS). The RFP was issued on February 20, 2025, with proposals due by March 20, 2025 at 12:00 noon ET. The contract will commence on October 1, 2025 and conclude on June 30 of the final contract year, with support for the Hooper Renwick location beginning October 1, 2026.

Vendors must be Fortinet Platinum Partners or hold equivalent qualifications and must submit separate pricing proposals for both 3-year and 5-year contract options. The infrastructure includes detailed inventory of FortiSwitch and FortiGate equipment across all locations, with specific requirements for 99.9% uptime guarantee and response times of 15 minutes for critical incidents. The project is funded through e-rate program guidelines, requiring vendors to clearly segregate e-rate eligible and non-eligible costs in their proposals. Annual price adjustments are capped at 3% and must be based on agreed-upon benchmarks such as the Consumer Price Index. All services must comply with e-rate funding parameters and applicable federal security standards.