FY27 Chemical Laboratory Maintenance

The Texas Health and Human Services Commission is requesting bids for preventative and remedial maintenance services for a MicroLab Star automated liquid handler instrument (Serial Number B788) supporting the Laboratory Response Network Chemical operations at the Department of State Health Services Lab, with proposals due August 14, 2026 at 10:30 AM Central Time and questions due July 29, 2026 at 10:30 AM Central Time.

Service personnel must hold OEM Field Service Engineer or Support Personnel training certificates issued within the last two years. The contractor must guarantee two business day onsite response for repairs, 24-hour call-back time, hardware and application telephone support, priority dispatch, and on-demand availability. Services are performed Monday through Friday, 8:00 AM to 5:00 PM Central Time, with a four-hour response requirement to service calls and one-hour emergency response capability when declared by the HHS Agency Contract Manager. The service location is 1100 W. 49th Street, Austin, Texas; HHSC reserves the right to change locations with 30 days' advance written notice.

No subcontracting is permitted due to the critical public health nature of the equipment. Bidders must submit minimum three verifiable references for similar contracts completed within the last three years, demonstrate five years of relevant company experience with personnel having minimum two years of relevant equipment experience, and provide current OEM training certificates for all service personnel. Required insurance includes Workers' Compensation and Employer's Liability ($1 million each accident), Commercial General Liability ($1 million per occurrence / $2 million aggregate), Commercial Automobile Liability ($1 million combined single limit), Professional Liability ($1 million), and Umbrella Liability ($1 million).

Historical spending for similar services from September 13, 2022 through August 31, 2026 totaled $87,964, provided as a guideline only. The contract term runs September 1, 2026 through August 31, 2027, with three optional one-year renewals through August 31, 2030 and one additional one-year extension. Pricing must be firm, fixed, and inclusive of all labor, travel, equipment, materials, supplies, preventative maintenance, and repair costs. Bidders must submit responses through the HHS Online Bid Room or in person at Procurement and Contracting Services, 1100 W. 49th Street, Austin, Texas during office hours (8:00 AM–5:00 PM, Monday–Friday).