Freshworks Subscription and Implementation Services 26-27

The State of Illinois Chief Procurement Office is requesting proposals for Freshworks Subscription and Implementation Services for fiscal years 2026–27, with proposals due July 29, 2026.

The source materials confirm the procurement vehicle and standard contractual framework but do not specify scope of work, deliverables, user count, implementation timeline, contract value, place of performance, evaluation criteria, or incumbent. The Standard Terms and Conditions (Version 23.2) establish baseline requirements: vendors must maintain general commercial liability insurance of $1 million per occurrence and $2 million annual aggregate, plus auto liability and workers' compensation coverage. The State retains sole ownership of all work product and intellectual property. The State reserves the right to terminate for convenience with thirty days' notice or for cause immediately. Contract performance is contingent upon appropriation of sufficient funds by the Illinois General Assembly or availability of federal funding sources. Payment follows the State Prompt Payment Act, with an invoicing deadline of July 31 for services performed through June 30 of each fiscal year.

The Standard Illinois Certifications document (Version 23.1) requires vendors to attest to compliance with Illinois state laws, federal regulations, MWBE participation requirements, prevailing wage compliance, environmental regulations, and ethical business standards. Vendors must acknowledge understanding of applicable set-asides, insurance requirements, performance standards, and reporting obligations. The specific set-aside structure, preference programs, and MWBE goals are not detailed in the attachments provided.

Given the compressed timeline (five-day turnaround from posting to due date), interested vendors should confirm receipt of the full solicitation package and any attachments beyond the standard terms and certifications documents.