FHP Desk Trooper Program

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) has issued a Request for Information (RFI) No. FLHSMV-RFI-037-25 for the Florida Highway Patrol's (FHP) Desk Trooper Program, seeking communication software solutions to expand a pilot program for remote investigation of minor traffic crashes. The RFI targets vendors with expertise in developing scalable software platforms capable of supporting up to 1,300 concurrent users for remote crash reporting and investigation. Primary objectives include reducing roadside wait times, decreasing roadside risk, and improving motorist engagement through more efficient crash investigation processes. Key procurement dates include the RFI release on 5/15/2025, vendor questions due by 5/27/2025, anticipated question responses on 6/4/2025, and final RFI responses due by 6/16/2025. Vendors are required to submit both original and redacted electronic responses using Microsoft Word or Excel 2010 or later, and must provide comprehensive documentation including organizational background, customer references, implementation and maintenance details, and general pricing information. The Department may request product demonstrations at no cost following initial response reviews.

The RFI does not explicitly mention specific set-aside designations or restrictions on respondent organizations. Vendors are responsible for all costs associated with preparing and submitting their RFI response. While no specific budget range is provided, the statewide scalability for 1,300 concurrent users suggests a potentially significant investment in the selected communication software solution. The current RFI is structured as an information-gathering exercise, indicating that a formal Request for Proposal (RFP) may follow this initial market research phase. The existing pilot program demonstrates that the solution will need to integrate with drivers' cell phone technologies and support virtual training capabilities. Potential vendors should be prepared to demonstrate robust, secure communication platforms that can effectively support remote traffic crash investigations across Florida's diverse geographic regions.