FCTC FCEC Front Desk Services including Laundry

The Michigan Department of Military and Veterans Affairs (DMVA) is soliciting proposals for front desk and laundry services at the Fort Custer Education Center (FCEC) in Augusta, Michigan, through RFP No. 250000000939. The procurement seeks a single contractor to provide comprehensive lodging operations, including front desk guest services and laundry services for a facility with 243 lodging rooms, event spaces, and on-site training rooms. The contract requires staffing of up to 10 personnel, specifically one full-time onsite supervisor, four full-time front desk personnel, four part-time front desk personnel, and one full-time laundry specialist, with shifts typically ranging from 7:00 am to 11:00 pm. Bidders must have staff with a minimum of one year of hotel front desk experience, computer skills, and proficiency in Nite Vision software for a cashless operation. A mandatory pre-proposal meeting is scheduled for April 24, 2025, at 10:00 am in Augusta, with proposals due by 3:00 p.m. Eastern on May 19, 2025. The evaluation process will be conducted on a pass/fail basis, with bidders needing to pass all sections to have their pricing evaluated, considering factors such as vendor questions, statement of work compliance, and potential economic impact to Michigan.

The contract appears to have potential set-aside preferences for qualified disabled veterans or service-disabled veteran-owned businesses, with additional consideration given to Michigan-based economic impact. Contractors must comply with state tax and labor regulations, and provide comprehensive staff training, including 32 hours of annual in-service training covering hotel service etiquette, military customs, and courtesies. The contract will be effective from September 30, 2025, with the potential for renewal for up to two additional one-year periods. Insurance requirements are stringent, including Commercial General Liability ($1,000,000), Automobile Liability ($1,000,000), Workers' Compensation, and Crime/Fidelity Insurance ($1,000,000). Hourly rates for positions range from $14.25 to $18.60, with the State estimating between 600 to 2,080 annual hours per role. Service-level agreements include penalties for staffing failures, with potential credits ranging from $100 to $250 per occurrence. The contract will be awarded to the responsive and responsible bidder with the lowest price who passes all evaluation criteria, with the State reserving the right to negotiate and consider total cost of ownership in its final award recommendation.