FC0003089 – CIENA Master Maintenance Renewal – NWM

The Maryland Department of Information Technology is requesting proposals for renewal of Ciena hardware maintenance services for the NetworkMaryland system under PORFP FC0003089, with proposals due August 20, 2026 at 2:00 PM EST. This solicitation is restricted to certified small businesses through the Small Business Reserve program and is further limited to Master Contractors currently awarded contracts under Hardware and Associated Equipment and Services 2012 (Contract 060B2490022).

The scope covers Ciena Managed Spares Service, Repair Service, Select Support Services, and Technical Support Services across multiple existing service contract numbers spanning Ciena product lines including 5130 Packet, 3924, 8114, 5164, 3948, 6500, 5171, 5150, 5170, 5142, 3930, 3926, 3916, 8110, Navigator, and ESM Server platforms. Standard service components include Select Support technical support, Standard Hardware Repair services with 10-day or 30-day response times, and Next Business Day Arrival or Next Business Day Ship Managed Spares services. Four specific hardware parts (170-3916-900, XCVR-A00CRJ, XCVR-A00G85) have limited or best-effort support availability. Bidders must be authorized Ciena resellers and must submit manufacturer's suggested retail price screenshots, estimated ship dates, and Mercury Affidavits where applicable. All proposals must include new and unused equipment with no restocking fees for damaged or incorrectly shipped items.

The contract term runs one year from June 2026 through November 23, 2027, with billing from November 24, 2026 to November 23, 2027. A late renewal fee applies to renewals processed after November 23, 2026. Place of performance is 100 Community Place, Crownsville, Maryland 21032, with alternate work site at 6958 Aviation Blvd Suite J, Glen Burnie, Maryland. Pricing must remain valid for at least 90 days following the due date. Questions are due August 13, 2026 at 2:00 PM EDT. Award will be made to the responsive and responsible Master Contractor providing the most advantageous offer based primarily on price.