Family Medical Leave Act (FMLA) Administration Services

Walworth County, Wisconsin is issuing Request for Proposal #26-042 to procure comprehensive Family Medical Leave Act (FMLA) Administration Services for the County Department of Human Resources. The selected vendor will manage FMLA intake, medical certification review, eligibility determination, leave designation, tracking, reporting, and return-to-work coordination for approximately 925 employees across multiple departments and job classifications. Key deliverables include end-to-end support for both continuous and intermittent leave requests, handling of open leaves currently in process and new claims, integration with existing Tyler Technologies Enterprise ERP (formerly Munis) systems, ADA-compliant virtual platforms and educational materials for County employees at no additional cost, and either a dedicated claim manager per employee or a dedicated customer service unit with 24/7 claim intake availability and bilingual support capabilities. Qualified vendors must demonstrate a minimum of three years of verifiable experience providing FMLA administration services to organizations of comparable size and scope, with preference given to those with government entity experience and Wisconsin business registration. They must also demonstrate expertise in concurrent administration of FMLA with workers' compensation absences, compliance with federal and state regulations, and HIPAA privacy requirements. Proposals will be evaluated on technical merit (70 points) and cost competitiveness (30 points). The RFP was issued on March 26, 2026, with a question deadline of April 9, 2026, at 3:00 p.m., and proposals due April 22, 2026, at 10:00 a.m. via the Bonfire Portal. Top-scoring proposers will be invited for interviews during the week of May 18, 2026, with contract award anticipated for June 18, 2026, and services commencing November 1, 2026.

The solicitation does not identify any set-aside designations or restrictions on organizational type eligibility. No incumbent vendors or current contractors are listed in the available documentation. The selected vendor must integrate with Walworth County's existing Tyler Technologies Enterprise ERP system and maintain all systems capable of tracking FMLA and intermittent leave while providing data access to County staff. Pricing shall be submitted on a per-employee, per-month basis for the 925-employee staff level, with separate pricing required for years one, two, and three of the initial contract term. All costs must remain firm for the three-year initial term, with optional year pricing adjustable according to the Bureau of Labor Statistics Consumer Price Index or 5 percent of the previous year's cost, whichever is lower. The contract term runs from November 1, 2026, through October 31, 2029, with an option to renew for two additional one-year periods under the same terms and conditions. The County will pay invoices within 45 calendar days of receipt of accepted services, with preference for monthly or quarterly payments via P-Card without processing fees or minimum transaction limits. The RFP does not specify an exact award value or budget range; rather, the maximum contract amount will be determined based on services authorized by the County and performed by the consultant.