Facility/Recreational/Special Events Permitting & Scheduling System

The City of Pittsburgh Department of Public Works is seeking a comprehensive Facility/Recreational/Special Events Permitting & Scheduling System through Request for Proposal #2022-RFP-246. The procurement aims to replace an outdated permitting system that has experienced double booking issues, with the new software solution intended to serve multiple city departments including Public Works, Public Safety, and Parks and Recreation. The proposed system must provide an accessible online programming tool for events and rentals, supporting both desktop and mobile platforms, and capable of handling large group bookings. Key deliverables include the ability to allow customers to request fields and courts, issue permits via email, store application and permit information for at least seven years, and process various payment methods in real time. The evaluation will be conducted by a Proposal Committee using a weighted scoring system: 15% for firm qualifications, 15% for project team qualifications, 30% for project approach and plan, and 30% for cost proposal. The RFP was released on February 1, 2023, with a question submission deadline of February 17, 2023, and a proposal submission deadline of February 28, 2023, at 5:00 pm. The city plans to review proposals and score suppliers in March 2023, with a contract award expected in the same month.

The City of Pittsburgh demonstrates a strong commitment to diversity in its procurement process, with specific emphasis on encouraging participation from minority-owned, women-owned, and veteran-owned businesses. The RFP allocates an additional 10% of evaluation points for demonstrating good faith efforts in minority and veteran-owned business participation. The required software solution must be cloud-based, preferably on Google Cloud Platform, and must comply with strict data security protocols, including 99.99% uptime, encryption at rest and in transit, and adherence to CJIS security policies. The system will require integration with existing city payment systems and must provide open API access, role-based access controls, and comprehensive reporting capabilities. While no specific budget range is explicitly stated in the documents, the technical requirements suggest an enterprise-level software solution with sophisticated functionality. The procurement includes a detailed Standard Service Level Agreement that outlines performance expectations, with a credit system ranging from 15% to 35% for potential service interruptions, indicating a robust approach to vendor accountability and service quality.