Facilities Management Customer Service Training

The University of Maryland College Park in Prince George's County, Maryland is seeking proposals from qualified vendors to provide customer service training services for its Facilities Management department. The University is looking to develop and deliver a comprehensive training program to improve the service skills of its frontline staff, supervisors/managers, and leadership. The training program objectives include equipping employees with the abilities to deliver exceptional internal and external customer service, effectively handle conflicts and difficult customers, communicate professionally, and resolve complaints. Vendors must have experience working with higher education or facilities management organizations, delivering training to diverse staff, and meeting University and State of Maryland procurement requirements. Proposals are due by June 12, 2024, and the University expects the training to be completed by October 2024, with sessions beginning in January 2025. The University will utilize a Qualifications-Based Selection (QBS) process to evaluate and award the contract to the top-ranked vendor following successful price negotiations.

There is no Minority Business Enterprise (MBE) participation goal for this procurement. The University has not listed any incumbent vendors or current contractors, and there is no information provided about any existing infrastructure or technology that requires integration. The contract value or budget range is not specified in the provided materials.