Fabrication of Eyeglasses

The Michigan Department of Technology, Management and Budget's Central Procurement Services, in partnership with the Michigan Department of Health and Human Services, issued Request for Proposal (RFP) No. 200000000058 on October 11, 2019, to procure eyeglasses fabrication services for Medicaid beneficiaries. The contractor must supply metal and plastic frames, single vision/bifocal/trifocal lenses in glass, plastic, polycarbonate, and high index plastic materials, corrective/protective lenses, and eyeglass cases, with current monthly volumes of approximately 3,711 frames and 7,116 lenses. Key performance requirements include maintaining a 99% frame fill rate and 100% lens fill rate, delivering standard orders within four working days and high-power prescriptions within seven working days, achieving a 1% or lower external remake rate, and complying with ANSI and FDA standards. The contractor must establish real-time beneficiary eligibility verification systems, maintain online ordering capability for providers at no cost, provide a toll-free customer service line, and submit daily and monthly production reports, with service level agreement credits of up to $1,000 per month assessed for non-compliance with specified metrics. Pricing must remain firm for the entire contract duration with all costs including shipping, handling, and one-time setup fees included in quoted prices. The bidder questions deadline was October 16, 2019, with state responses posted by October 18, 2019, and the proposal submission deadline is October 28, 2019, at 3:00 p.m. Eastern time, with mandatory product samples required. The anticipated contract effective date is January 1, 2020, with a five-year initial term through December 31, 2024, renewable for up to three additional one-year periods at the State's discretion.

Qualified Disabled Veteran-Owned Business (SDVOB) status will be considered as an evaluation criterion. No guarantee of order quantities is provided; the contractor must fulfill all orders submitted during the contract period. The State will pay via electronic transfer through the Community Health Automated Medicaid Processing System (CHAMPS) within 45 days of invoice receipt. Addendum 1, posted October 16, 2019, clarified lens replacement policies, requiring replacement lenses to be identical copies of damaged or broken lenses unless prescription changes meet minimum diopter requirements, and revised resume submission requirements to include contact information only for work assignments completed within the last five years. The procurement is anticipated to exceed the $250,000 threshold requiring State Administrative Board approval based on historical volumes. No incumbent vendors or specific integration requirements with existing technology systems were identified in the available documentation.