Enterprise Database Management Software Solution
Closed State & local contract opportunity Posted
- Solicitation number
- 2025-RFP-003
- State
- Ohio
- Responses due
Opportunity facts
- Jurisdiction
Opportunity details come from procurement.opengov.com. Updated .
About this opportunity
NEORide, a council of governments comprising 39 regional transit agencies across 11 states, is soliciting proposals for an Enterprise Database Management Software Solution through Request for Proposal #2025-RFP-003. This SaaS-based procurement seeks a comprehensive software platform to serve multiple transit agencies including CityBus (Indiana), HIRTA (Iowa), LCTA (Pennsylvania), and Fairfield County Transit (Ohio). The solution must deliver a fully integrated suite of modules encompassing paperless form management, reporting, learning management, compliance tracking, customer service management, event logging, task tracking, and document management capabilities. The software must support mobile and web access, be fully customizable, and comply with Federal Transit Administration requirements while achieving 99.99% system uptime. Implementation services must include project management, design review, configuration, testing, documentation, and training for stakeholder groups. The solution will be procured under a five-year master service agreement with potential selection of up to two vendors, with pricing structured in five tiers based on agency size and including all modules, updates, support, training, and user access. Proposals must be submitted electronically via the OpenGov procurement portal no later than Friday, September 12, 2025, at 4:00 pm EST, with questions accepted through August 15, 2025. The contract is subject to approval by the Ohio Department of Transportation and the United States Department of Transportation.
NEORide explicitly prohibits discrimination against disadvantaged business enterprises and affirms their full opportunity to submit proposals based on race, color, sex, or national origin. The procurement is structured as a competitive opportunity established through free, full, and open competition in accordance with Ohio state law, and the resulting master service agreement will be available to all current and future NEORide members nationwide through a cooperative agreement model. Participating agencies may bill costs either directly or through NEORide depending on the negotiated terms of individual partnership agreements. The procurement is funded through a 0.75% administration fee paid by awarded contractors, though specific budget allocations or award value ranges are not detailed in the available documentation. No incumbent vendors or existing contracts are identified in the solicitation materials. Integration requirements include connectivity with existing mobility platforms, payment systems, and AWS Connect services to support NEORide's EZConnect and EZfare initiatives, with deployment targeted for at least one EZConnect hub.
Opportunity text
NEORide is seeking proposals for a Enterprise Database Management Software Solution. The scope of work/specifications is outlined in the Request for Proposal (RFP). The successful Proposer shall meet the terms and conditions set forth in this document and all other attachments.
All interested contractors must register as detailed in the solicitation. All questions should be submitted electronically via the Portal's Question and Answer (Q & A) tab.
All proposals must be received electronically on or before Friday, September 12, 2025 at 4:00 pm (EST) via the Portal
The right is reserved to accept any proposal/bid or any part or parts thereof or to reject any and all proposals/bids. Acceptance of any proposal/bid is subject to concurrence by the Ohio Department of Transportation and the United States Department of Transportation.
Any contract resulting from these proposals is subject to financial assistance contract between NEORide and the United States Department of Transportation and the Ohio Department of Transportation. Agreements are established through free, full, and open competition as described by the laws of the State of Ohio and are available for other NEORide entities anywhere in the United States, subject to each entity's jurisdictional law and regulation. A Master Service Agreement will be developed with NEORide. Those agencies wishing to utilize the contract will complete a partnership agreement accepting the terms and pricing of the master service agreement. Billing can be done either directly to the NEORide agencies or to NEORide itself depending on the terms of the agreement.
NEORide hereby notifies all proposers that, regarding any contract entered into pursuant to this RFP, advertisement or solicitation, disadvantaged business enterprises will be afforded full opportunity to submit proposals in response and will not be subjected to discrimination on the basis of race, color, sex or national origin in consideration for an award.
Purchasing Procedures:
- Agreements are established through free, full, and open competition as described by the laws of the State of Ohio and are available as a cooperative agreement for other NEORide members anywhere in the United States, subject to each entity's jurisdictional law and regulation. Purchase orders or participation agreements are issued by participating governmental entities directly to the Vendor or vendor-assigned dealer. A copy of the purchase orders or participation agreement are sent to NEORide offices where they are reviewed by NEORide staff and forwarded to the Vendor. In some instances, the entity may send the purchase orders or equivalent directly to the vendor and report the purchase to NEORide.
- Note: It is always the vendor's responsibility to report all sales under the agreement to NEORide.
Files
| File | Type | Posted |
|---|---|---|
| Enterprise_Database_Management_Software_Solution.pdf | ||
| CRM_RFP_SOW.pdf |
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