Enterprise AI Chatbot Solution for University Websites

The University of North Carolina Greensboro's Department of Information Technology Services has issued an RFI (69-MFL0002) for enterprise AI chatbot solutions for university websites, with responses due November 6, 2026 at 4:00 p.m. EST through the NC eVP submission portal. This is a market-research information-gathering exercise only and does not constitute a formal solicitation or commitment to contract.

The university currently operates multiple AI-enabled chatbot solutions across separate websites including Spartan Central, Housing & Residence Life, and Procurement Services, each from different vendors. The RFI focuses on website-based chatbots rather than AI embedded within applications. Respondents must address federated chatbot administration, WordPress CMS integration, multi-channel deployment, gap analysis and hallucination prevention, multi-lingual support, SSO integration, and comprehensive security and accessibility compliance. Cost estimates must demonstrate alignment with specific business requirements rather than consist of brochures or boilerplate.

Responses should include transmittal letters, company information, detailed product descriptions, marketing materials, representative cost estimates for initial implementation and total cost of ownership, implementation timelines, and client references. All response preparation costs are borne by vendors. All submitted information becomes the property of UNCG upon receipt.

Written questions are due to Michael Logan, Director of Procurement Services, by October 23, 2026 at 5:00 p.m. EST. A consolidated Q&A addendum will be posted by approximately October 30, 2026. Vendors may be invited to present solutions virtually or in person with at least two weeks' advance notice. The university makes no commitment to acquire goods or services based on RFI responses.