EMS delinquent collection services

Montgomery County Emergency Medical Services (EMS) is seeking a vendor to perform delinquent account collections through a Request for Proposals (RFP) issued as Bid #2025-0901. The procurement targets collection services for accounts over 90 days past due, with a proposed initial one-year contract period beginning November 1, 2025, and potential for three additional one-year extensions. Proposals are due by 10:00 A.M. CT on September 25, 2025, and must be submitted in three copies through either physical delivery, mail, or the Bonfire electronic platform. The selected vendor must provide comprehensive collection services including skip tracing, collection letter processing, rate adjudication, legal action initiation, and establishing monthly payment plans with a minimum $25.00 monthly payment. Key qualifications include strict compliance with the Consumer Credit Protection Act and Federal Fair Debt Collection Practices Act, maintenance of detailed records, and provision of monthly reporting. Vendors must also demonstrate ethical account handling capabilities and diplomatic collection approaches.

While no specific set-aside designations were mentioned, vendors must meet rigorous professional standards and insurance requirements. The contract mandates that selected vendors carry Worker's Compensation insurance and General Liability insurance with $1,000,000 limits. The county requires that the chosen vendor cannot refuse to collect any delinquent EMS account and must maintain strict confidentiality of county-provided information. No incumbent vendor was identified in the documentation, and no specific budget range was explicitly stated. The procurement appears open to qualified collection agencies capable of meeting the comprehensive service requirements and maintaining professional, legally compliant collection practices. Potential respondents should carefully review the full RFP to ensure complete understanding of the technical specifications, reporting requirements, and operational expectations for managing Montgomery County's delinquent EMS accounts.